FAQ
Shipping & Delivery
Where do you ship?
We currently ship to customers in the United States.
How long does delivery take?
Standard shipping is estimated at 10–15 business days after processing. Expedited shipping is estimated at 5–8 business days. Orders are generally processed within 2–4 business days after payment is confirmed.
Delivery times are estimates and may be affected by customs clearance, weather, transportation disruptions, holidays, or other circumstances outside our control.
View the full Shipping Policy →
Returns & Refunds
What is your return policy?
We offer a 30-day return period after delivery. Items must be in the same condition as received, unused, with tags where applicable, and in their original packaging. Please contact us before sending anything back.
What if my mug arrives damaged?
Please contact us within 48 hours of delivery with your order number, photos of the damaged product, and photos of the packaging and shipping label. We will review the issue and work with you on an appropriate solution.
When will I receive my refund?
Once an approved return has been received and inspected, the refund is issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Authenticity & Product Information
Are your products authentic?
For branded products, Mori & Cup works with suppliers and makes every effort to offer genuine products based on our sourcing and supplier information. We do not claim to be an authorized retailer, distributor, or official representative of a third-party brand unless this is explicitly stated on the product or website.
Brand names, trademarks, logos, artwork, and product designs belong to their respective owners. If you have a question about a specific product or edition, please contact us before ordering.
Are the product images and details exact?
We make every effort to keep product information, images, pricing, and availability accurate. Product details, packaging, and availability may vary by production period or manufacturer.
Orders & Payment
How can I contact you about an order?
For questions about an order, product, shipping, return, or anything else, email us at seasuny.co@gmail.com. Please include your order number when contacting us about an existing order.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations may not be possible once an order has entered processing or shipment.
Packed with Care
Every mug is carefully wrapped with protective cushioning materials and securely packed for international shipping. We take extra care when preparing every order so your new favorite mug can arrive safely at your door.
Need More Help?
If your question is not answered here, we are happy to help.